Mutual banks put their customers at the heart of everything they do.
So how can they continue to meet the needs of their customers and compete in the current challenging environment whilst future-proofing their growth? Embracing the digital customer journey is the answer.
The event began with a live-streamed keynote from Joseph Healy, CEO of Judo Bank, followed by a panel discussion of customer-owned banking industry leaders discussing how to build lasting and rich digital customer journeys.
Keynote
Joseph Healy, CEO, Judo Bank
Panel
Facilitator: Renee Blethyn, Head of Broker Partnerships, NextGen
- Joseph Healy, CEO, Judo Bank
- Sally Mackenzie, Non-Executive Director, Regional Australia Bank, and CEO, Delta Advisory
- Greg Nichelsen, Chief Data and Analytics Officer, Teachers Mutual Bank
- Simon Docherty, CCO, Frollo
